Privacy Policy

Tindol Health Care Privacy Policy

Effective Date: 02/25/2025

Welcome to TindolHealth.com (hereinafter, “we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, as well as your choices regarding your information. By accessing or using the Website, you agree to this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not access the site. At Tindol Health Care, LLC we are committed to protecting your privacy and ensuring a secure and confidential experience when you interact with our services. This Privacy Policy outlines how we collect, use, and protect your personal information, particularly when you register to receive text messages through our Grasshopper Phone Service.

1. Information We Collect

1. Personal Information:

• Contact Data: Such as your name, email address, phone number, mailing address, or any other information you voluntarily provide (e.g., when you sign up for newsletters, contact us, or fill out a form).
  
  To provide text messaging services, we may collect the following personal information:
  • Name: To address you appropriately in communications.
  • Phone Number: To send text messages to your mobile device.
  • Opt-In Consent: Your explicit consent to receive text messages from us via Grasshopper Phone Service.
  We do not collect any sensitive health-related data through our text messaging service.
• Account Information: If you create an account with us, we may collect login credentials and other profile information you provide.

2. Health-Related or Medical Information (if applicable):

• Health data you provide in a form, questionnaire, or other input (e.g., appointment information, patient surveys).
• Insurance or billing information, if relevant.
• If you are in the United States and we collect, store, or process any Protected Health Information (PHI), we will do so in compliance with applicable regulations (HIPAA).

3. Usage Information:

• Device Information: We may collect information about the device you use to access our site (e.g., browser type, operating system).
• Log Data: Our servers automatically record information created by your use of our site (e.g., IP address, pages visited, time and date, referring URL).
• Cookies and Similar Technologies: We may use cookies, web beacons, and other technologies to collect information about your browsing activities over time and across different websites or online services.

4. Payment Information (if applicable):

• If you make a purchase or pay a bill through our site, we may use third-party payment processors. We do not store full payment card details; only limited information necessary for record-keeping (e.g., last four digits of your card number, billing address) may be stored.
  
  
  

2. How We Use Your Information

We use the information we collect for purposes such as:

• Providing Services: Facilitating appointments, responding to inquiries, or offering health-related resources.
• Personalization: Customizing your experience on our site, including offering content tailored to your interests or health profile.
• Communication: Sending administrative information (e.g., changes to our policies), confirmations, or promotional materials (with your consent where required by law).
• Analytics and Improvements: Monitoring and analyzing usage and trends to improve our site’s functionality and user experience.
• Compliance and Protection: Complying with legal obligations, investigating or preventing illegal activities, and maintaining the security of our site.
• Marketing and Advertising: (If applicable) We may use your information for targeted advertising or marketing, with your consent where required by law.
  
  
  The information we collect will be used for the following purposes:
  • Text Message Notifications: To send you appointment reminders, updates, service notifications, or any other relevant information related to our home health services.
  • Customer Support: To communicate with you regarding any inquiries or concerns you may have about our services.
  • Marketing Communications (Optional): If you have opted in, we may send promotional messages about our services. You can opt out at any time.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third parties that provide services to us (e.g., hosting, analytics, payment processing). These service providers are obligated to protect your information and can only use it for the services they provide on our behalf.
• Legal Compliance: We may disclose your information as required by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be among the transferred assets. We will notify you via email or prominent notice on our site of any change in ownership or use of your personal information.
• Your Consent: We may share your information for other reasons if you have consented to such disclosure.
  
  We use Grasshopper Phone Service to manage our text messaging platform. Grasshopper is a third-party service provider that helps us send and receive text messages. By registering for text messages, you acknowledge and consent to Grasshopper’s use of your phone number. Grasshopper is obligated to comply with applicable privacy laws, but we encourage you to review their privacy policy directly Click Here.

4. Third-Party Services

Our Website may contain links to third-party websites or use third-party services, such as payment processors or analytics tools (e.g., Google Analytics). These third parties have their own privacy policies, and we do not control their practices. We encourage you to review the privacy statements of any third-party sites or services you visit.

 

5. Data Retention

We retain your personal information for as long as it is necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your personal information is no longer required, we will securely destroy, delete, or anonymize it in accordance with applicable laws.

• Replying “STOP” to any text message from us to unsubscribe.
• Contacting us directly at 210-465-3600 or via email at panna@tindolhealth.com to request removal from the text messaging list.

 

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the personal information you provide. Despite our efforts, no security measures are perfect or impenetrable, and we cannot guarantee the security of any information transmitted to or from our site. You are responsible for maintaining the confidentiality of your account credentials.
We take the security of your personal information seriously. We use industry-standard encryption and safeguards to protect your data when communicating with us through our text messaging platform. However, no data transmission over the internet or wireless network can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us via text messages.

7. Children’s Privacy

Our Website is not directed to children under the age of 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we learn that a child has provided us with personal information, we will delete such information. If you believe we might have any information from or about a child, please contact us.

8. Cookies and Tracking Technologies

Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies and similar technologies (e.g., web beacons) for:

• Essential operations: To enable certain features like user login.
• Analytics: To understand how users interact with our site and improve functionality and performance.

You can manage or disable cookies in your browser settings, although disabling cookies may limit your use of certain features or functions on our site.

 

9. International Data Transfers (If Applicable)

If you are located outside of the country where our servers are hosted, your personal information may be transferred across international borders. We comply with applicable legal requirements when transferring personal data. We take steps to ensure your data is subject to appropriate safeguards.

10. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:

• Accessing the personal information we hold about you.
• Requesting corrections to any inaccurate or incomplete information.
• Requesting deletion of your personal information, subject to certain exceptions.
• Opting out of marketing communications.
• Withdrawing consent where we rely on your consent to process your information (this will not affect any processing that has already taken place).

To exercise any of these rights, please contact us using the information provided below. We will respond to your request as soon as reasonably practicable and in accordance with applicable law.

11. HIPAA (If Applicable)

If Tindol Health is a healthcare provider or otherwise subject to the Health Insurance Portability and Accountability Act of 1996 (HIPAA), we may be required to protect certain health-related information under HIPAA’s Privacy Rule and Security Rule. In such cases, our use and disclosure of Protected Health Information (PHI) will comply with HIPAA requirements and any additional notices we provide to you.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Tindol Health Care, LLC

• Email: panna@tindolhealth.com
• Mail: 1067 FM306 #202, New Braunfels, TX 78130
• Phone:+1 210-465-3600
• Website: tindolhealth.com
  
  

We will do our best to address your concerns and work with you to find a satisfactory resolution. By using our services and opting into our text messaging program, you consent to the collection, use, and storage of your information as described in this Privacy Policy.

By using our Website, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Disclaimer

This Privacy Policy is for informational purposes and does not constitute legal advice. You should consult with legal counsel or privacy professionals to ensure that your policies meet all applicable requirements and regulations.